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FAQ

Most frequent questions and answers

SGO Internet is high-speed Internet brought to you through your telephone line. You can surf the Internet and talk on the telephone all at the same time.

Installation fees are due with application. Applications will not be processed without a full payment.

A homeowner must be present if the installation is inside the home. Homeowner does not have to be present If the installation is on the exterior of the home.

We require 24-hour cancellation notice for all missed appointments. If you do not notify us within the required time frame and have to miss your appointment, you will be charged a $50 cancellation fee.

SGO installers are not certified computer technicians. They will get a signal to the ADSL modem and then show you where to plug the modem into your computer, but will not change your settings. For computer assistance, contact Technical Support at 417-776-5500. If you are still having problems with your computer, contact your computer manufacturer for additional technical support.

Please verify that all connections are secure to the modem, the computer, and to the phone jack. You may need to unplug each connection and plug it directly back in to ensure that it is securely fastened. Try to bypass any additional equipment, such as a filter, surge protector, or router, by plugging your modem directly into the phone jack and then to the computer with the Ethernet cable. If the problem persists, please call technical support at (417) 776-5500, option 2 or call after hours: (913) 859-8107.

You will be responsible for paying for the installation fees and the first 30 days of service regardless of whether or not you decide to keep it. You will also be responsible for any monthly charges that have accrued should you decide to cancel after the first 30 days of service.

Yes. There is a $25 charge to move the DSL.

For further assistance, please call our technical support line:
(913) 859-8107