Welcome to SGO Broadband Support!

Here you can find help if you are experiencing issues with your service.

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Information

Frequently Asked Questions

 

Q: What is SGO Internet?
A: SGO Internet is high-speed Internet brought to you through your telephone line. You can surf the Internet and talk on the telephone all at the same time.

Q: Can I make payments on my installation fees or have them billed to me?
A: Installation fees are due with application. Applications will not be processed without a full payment.
 
Q: Do I have to be home for the installation?
A: A homeowner must be present during the entire installation.
 
Q: What happens if I need to cancel my installation appointment?
A: We require 24-hour cancellation notice for all missed appointments. If you do not notify us within the required time frame and have to miss your appointment, you will be charged a $50 cancellation fee.
 
Q: How do I know if my computer is capable of running the ADSL Internet service?
A: Your computer must have an Ethernet card in order to use ADSL Internet. You may experience problems trying to run ADSL on a computer that is using Windows 98 First Edition or any other system prior to Windows 98. For best results, upgrade your computer.
 
Q: Will the technicians program my computer at the time of installation?
A: SGO installers are not certified computer technicians. They will get a signal to the ADSL modem and then show you where to plug the modem into your computer, but will not change your settings. For computer assistance, contact Technical Support at 417-776-5500. If you are still having problems with your computer, contact your computer manufacturer for additional technical support.
  
Q: What if I have problems with my Internet service?
A: Please verify that all connections are secure to the modem, the computer, and to the phone jack. You may need to unplug each connection and plug it directly back in to ensure that it is securely fastened. Try to bypass any additional equipment, such as a filter, surge protector, or router, by plugging your modem directly into the phone jack and then to the computer with the Ethernet cable. Please verify that your computer is plugged into Port #1 on your modem, which is the only port on your modem configured for usage with the Internet. If the problem persists, please call technical support at 417-776-5500, option 2.
 
Q: What if I am not satisfied with my service and want to cancel?
A: You will be responsible for paying for the installation fees and the first 30 days of service regardless of whether or not you decide to keep it. You will also be responsible for any monthly charges that have accrued should you decide to cancel after the first 30 days of service.
 
Q: If I cancel my service, what do I do with the equipment?
A: You are responsible for returning your equipment to the central office in Seneca, MO. Upon disconnection, your account will be charged for unreturned equipment at the following rates:
$150 for unreturned modems
$40 for each unreturned UPS box.

If you return the equipment, charges may be removed from your account at that time if all equipment is functional and undamaged in any way. All outstanding balances, including equipment charges, must be paid before you will be permitted to re-establish telephone or Internet service with Seneca, Goodman, and Ozark Telephone Companies, and/or SGO Internet.
 
Q: If I move, is there a charge to move my DSL?
A: Yes. There is a $25 charge to move the DSL
 
Q: What happens to my security deposit after I cancel my services?
A: The security deposit will be refunded when all equipment and connection cables are returned undamaged and your bill is paid in full.